Merchant FAQ's

If you have any questions you can't find an answer to here, please open a support ticket will respond within 24 hours (excluding weekends.)

Account Related

You can use the password reset tool on the login page to request a new password. If you have trouble, please open a support ticket.

There are no upfront set up fees to get an account to use Alternative Payments.

Sure! Here is a list of the countries we currently accept:

Albania - Algeria - American Samoa - Andorra - Angola - Anguilla - Antigua and Barbuda - Argentina - Armenia - Aruba - Australia - Austria - Azerbaijan - Bahamas - Bahrain - Bangladesh - Barbados - Belarus - Belgium - Belize - Benin - Bermuda - Bhutan - Bolivia - Bosnia and Herzegovina - Botswana - Brazil - Brunei Darussalam - Bulgaria - Burkina Faso - Burundi - Cambodia - Cameroon - Canada - Cape Verde - Cayman Islands - Central African Republic - Chad - Chile - China - Christmas Island - Cocos (Keeling) Islands - Colombia - Comoros - Congo (Brazzaville) - Congo, Democratic Republic of the - Cook Islands - Costa Rica - Côte d'Ivoire - Croatia - Cuba - Cyprus - Czech Republic - Denmark - Djibouti - Dominica - Dominican Republic - Ecuador - Egypt - El Salvador - Equatorial Guinea - Eritrea - Estonia - Ethiopia - Falkland Islands (Malvinas) - Faroe Islands - Fiji - Finland - France - French Guiana - French Polynesia - French Southern Territories - Gabon - Gambia - Georgia - Germany - Ghana - Gibraltar - Greece - Greenland - Grenada - Guadeloupe - Guam - Guatemala - Guinea - Guinea-Bissau - Guyana - Haiti - Honduras - Hong Kong, Special Administrative Region of China - Hungary - Iceland - Indonesia - Ireland - Israel - Italy - Jamaica - Japan - Jordan - Kazakhstan - Kenya - Kiribati - Korea, Republic of - Kuwait - Kyrgyzstan - Lao PDR - Latvia - Lebanon - Lesotho - Liberia - Liechtenstein - Lithuania - Luxembourg - Macao, Special Administrative Region of China - Macedonia, The Former Yugoslav Republic of - Madagascar - Malawi - Malaysia - Maldives - Mali - Malta - Marshall Islands - Martinique - Mauritania - Mauritius - Mayotte - Mexico - Micronesia, Federated States of - Moldova - Monaco - Mongolia - Montenegro - Montserrat - Morocco - Mozambique - Myanmar - Namibia - Nauru - Nepal - Netherlands - New Caledonia - New Zealand - Nicaragua - Niger - Nigeria - Niue - Norway - Oman - Palau - Panama - Papua New Guinea - Paraguay - Peru - Philippines - Poland - Portugal - Puerto Rico - Réunion - Romania - Rwanda - Saint Kitts and Nevis - Saint Lucia - Saint Pierre and Miquelon - Saint Vincent and Grenadines - Saint-Barthélemy - Saint-Martin (French part) - San Marino - Sao Tome and Principe - Senegal - Serbia - Seychelles - Sierra Leone - Singapore - Slovakia - Slovenia - Solomon Islands - Somalia - South Africa - South Sudan - Spain - Sudan - Swaziland - Sweden - Switzerland - Tanzania , United Republic of - Thailand - Turkey - Turks and Caicos Islands - Tuvalu - Uganda - Ukraine - United Arab Emirates - United Kingdom - United States of America - Uruguay - Viet Nam - Virgin Islands, US - Western Sahara - Yemen - Zambia - Zimbabwe

We accept all types of websites from all over the world, provided they are not in our prohibited businesses list. We reserve the right to decline or cancel any merchant from any part of the world who is suspected of violating our terms.

The Merchant admin tool features advanced reports, standard reports and customizable reports which are all updated in real-time.

Yes, we do. Alternative Payments’ Agent2k Sales Program was designed to provide Independent Sales Organizations/Agents (ISOs) the ability to refer merchants to Alternative Payments and receive commissions on the volumes the merchants generate from sales using alternative payment options.

Yes, however automated set up is not available in our current release. We can provide a checklist of necessary supporting documents. Some standard items include a copy of your government-issued Identification Card or Driver License, a voided check from your business checking account, Articles of Incorporation, and most current three months processing statements (if applicable).

Yes. The reserve will be held as 10% of the transaction with a 180 days rolling schedule.

Chargebacks are reported in the Merchant Portal along with the reason for the chargeback, if available. Chargebacks will be deducted from your Settlement. Not all Chargebacks will incur an additional fee, however, many do.

If you have any questions you can't find an answer to here, please open a support ticket.

1. Review your transaction history regularly – if you think someone used your account, immediately change your password and contact us.
2. Keep your information safe – never share your password or account information with anyone. We will never ask you for your credentials (for example by email or phone). If you receive an email that appears to be from us that asks for such details then treat it with suspicion as it may well be a phishing attempt to trick you into handing your credentials over. Likewise, be aware of links in emails that appear to be from us – this is a trick often employed by the bad guys to get you onto a website that looks like ours and steal your credentials.
3. Use strong passwords – Use a unique and complex password that is different from any other password you use. A good password should be at least 8 characters long, contain uppercase and lowercase letters, numerals, and a special character (I,e, @#&!). Never use your real name or identifying information in your password.
4. Update your browser – if you’re using an out-of-date version of your browser, you could be vulnerable to attack. Get the latest version from the vendor’s website.
5. Secure your computer – use antivirus software and a firewall to protect your computer from intruders. Never open files from unknown sources. If your computer isn’t safe, neither is your money.
6. Don’t use our website on public computers – public computers could be jeopardized. Without owning it, you can never be sure that a computer is secure. This includes computers at libraries, hotels, internet cafes, etc.
7. Update your computer - Install all updates for the operating system that you use and regularly update all programs. An outdated version of any program can be vulnerable to attacks.
8. Do not use unsecured public Wi-fi networks - Avoid accessing your account on public WI-FI hotspots like one at a coffee shop or airport. If you need to use public Wi-Fi consider using a VPN (Virtual Private Network) for securing your access.


In case 2FA is not activated for your account you will get the following message.

Click on the “Send Email” button and you will receive an email to your registered e-mail address, with the link which you must click.

In case 2FA is not activated for your account you will get the following message.

Click on the “Send Email” button and you will receive an email to your registered e-mail address, with the link which you must click.

Settlement and Deposits

Settlements will be deposited in your account via ACH (bank transfer) in USD using your accounting and routing number if you are in the US and via SEPA using your IBAN in EUR if you are in EU. Wire transfer is available for larger volume merchants on a case by case basis for the time being.

Funds are settled each 10 (ten) business days. Please note that in certain cases additional verification of your business might be applied. Businesses which don't have an established processing history and new businesses are subjected to further verification process. This process is usually done through direct communication with the consumer of the product or service.

The verification process is applied to ensure customer satisfaction, which results in fewer refunds, chargebacks, and allows Alternative Payments to confirm the legitimacy of new merchant accounts. The verification process is typically seamless, but the difficulty in verifying the status of your account can result in the delay of the payout.

The payout can be held up for two settlements cycles (20 business days), however, once orders have been verified, payment may be released earlier.

Merchants selling tangible goods should not expect payment until Alternative Payments confirms the receipt of products shipped and delivered as per terms advertised on your website.

Merchants selling digital goods and services (e-books, hosting, etc.), should not expect payment until Alternative Payments confirms that the goods and services have been delivered.

There is a minimum Settlement of $100 in case of ACH or SEPA payout. In case of wire transfer settlement method there is a minimum settlement of $500. Note that if invoices are deducted from a settlement, the sum needs to be $100/$500 after the deductions.

No problem, you can define a higher Settlement minimum e.g. $1000 or change to Bank Transfer.

The first thing to check is the Settlement tab in the Merchant Portal and make sure a Settlement was sent. If so, and you have not received it, the Settlement may have been returned. The Merchant Portal allows filtering for returned Settlements, so check to see if it is listed there. Then please open a support ticket and we will get you your payment. Rest assured that even if you do not contact us, we will do everything we can to reach out to you to settle up.

Please open a support ticket to change your settlement bank information. Please note that certain documentation may be needed.

Settlements are made per business case, though most people will only have one. To check your Settlement information, log into the Merchant Portal, click 'Business Cases' then click your Business Case link. Scroll down to see the Settlement data.

As a financial institution, we have to adhere to strict financial compliance regulations.


On August 2014, the Single Euro Payments Area (SEPA) initiative replaced the system of using the individual countries' account and routing numbers with a standardized IBAN (International Bank Account Number) and BIC (Bank Identifier Code). This facilitates easier cross-border payments and standardized bank information.

SEPA stands for the Single Euro Payments Area.

IBAN stands for International Bank Account Number. It consists of an international part containing the country code and check number, and a nationally defined component. The length of the IBAN varies by country. Germany, for example, has 22 digit IBANs.

BIC stands for Bank Identifier Code ( also known as SWIFT code). It is the unique identification of bank/credit institutions and is eight or eleven characters long.

Learn more about IBAN and BIC.

Your IBAN and BIC can be found on your bank statement, or on the back of a recent bank card. You can also ask your bank for them.

All SEPA transactions need to be processed in Euro.

Payments are made via bank transfer. Consumers based in the SEPA countries and territories provide their International Bank Account Number (IBAN) to complete a payment.

SEPA eliminates the roadblocks of cross-border bank transfers so people in different countries can buy and sell as if they were in the same country without having to have bank accounts in different countries. This creates a single market of more than 520 million people in 50 countries and territories who can make payments in euros under the same conditions, regardless of their location.

We offer a tool called SMS Verification, which requires the consumer to have a valid phone number. To verify the consumer's identity, they receive a text message on the phone, which they need to enter into the payment form before the transaction is submitted. SMS verification is enabled by default and considered mandatory for SEPA processing, however, can be disabled on a case by case basis upon written request.