Tag: chat


Improving the Customer Experience with Live Chat

posted in E-commerce, User Experience by

Walmart has it’s greeters, Kinko’s has co-workers, Apple Stores have Specialists.You have …..a web page. It can’t say “hello”, tell the user that socks are on aisle 7, or provide instant customer support, or can it? Closing the distance on the customer’s journey to a relationship building experience just might be live chat. Email and […]

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12 Nov, 15