Merchant FAQ's

If you have any questions you can't find an answer to here, please contact us at tech@alternativepayments.com and we will respond within 24 hours (excluding weekends.)

Account Related

You can use the password reset tool on the login page to request a new password. If you have trouble, please contact us at tech@alternativepayments.com.

There are no upfront set up fees to get an account to use Alternative Payments.

Sure! Here is a list of the countries we currently accept:

Albania - Algeria - American Samoa - Andorra - Angola - Anguilla - Antigua and Barbuda - Argentina - Armenia - Aruba - Australia - Austria - Azerbaijan - Bahamas - Bahrain - Bangladesh - Barbados - Belarus - Belgium - Belize - Benin - Bermuda - Bhutan - Bolivia - Bosnia and Herzegovina - Botswana - Brazil - Brunei Darussalam - Bulgaria - Burkina Faso - Burundi - Cambodia - Cameroon - Canada - Cape Verde - Cayman Islands - Central African Republic - Chad - Chile - China - Christmas Island - Cocos (Keeling) Islands - Colombia - Comoros - Congo (Brazzaville) - Congo, Democratic Republic of the - Cook Islands - Costa Rica - Côte d'Ivoire - Croatia - Cuba - Cyprus - Czech Republic - Denmark - Djibouti - Dominica - Dominican Republic - Ecuador - Egypt - El Salvador - Equatorial Guinea - Eritrea - Estonia - Ethiopia - Falkland Islands (Malvinas) - Faroe Islands - Fiji - Finland - France - French Guiana - French Polynesia - French Southern Territories - Gabon - Gambia - Georgia - Germany - Ghana - Gibraltar - Greece - Greenland - Grenada - Guadeloupe - Guam - Guatemala - Guinea - Guinea-Bissau - Guyana - Haiti - Honduras - Hong Kong, Special Administrative Region of China - Hungary - Iceland - Indonesia - Ireland - Israel - Italy - Jamaica - Japan - Jordan - Kazakhstan - Kenya - Kiribati - Korea, Republic of - Kuwait - Kyrgyzstan - Lao PDR - Latvia - Lebanon - Lesotho - Liberia - Liechtenstein - Lithuania - Luxembourg - Macao, Special Administrative Region of China - Macedonia, The Former Yugoslav Republic of - Madagascar - Malawi - Malaysia - Maldives - Mali - Malta - Marshall Islands - Martinique - Mauritania - Mauritius - Mayotte - Mexico - Micronesia, Federated States of - Moldova - Monaco - Mongolia - Montenegro - Montserrat - Morocco - Mozambique - Myanmar - Namibia - Nauru - Nepal - Netherlands - New Caledonia - New Zealand - Nicaragua - Niger - Nigeria - Niue - Norway - Oman - Palau - Panama - Papua New Guinea - Paraguay - Peru - Philippines - Poland - Portugal - Puerto Rico - Réunion - Romania - Rwanda - Saint Kitts and Nevis - Saint Lucia - Saint Pierre and Miquelon - Saint Vincent and Grenadines - Saint-Barthélemy - Saint-Martin (French part) - San Marino - Sao Tome and Principe - Senegal - Serbia - Seychelles - Sierra Leone - Singapore - Slovakia - Slovenia - Solomon Islands - Somalia - South Africa - South Sudan - Spain - Sudan - Swaziland - Sweden - Switzerland - Tanzania , United Republic of - Thailand - Turkey - Turks and Caicos Islands - Tuvalu - Uganda - Ukraine - United Arab Emirates - United Kingdom - United States of America - Uruguay - Viet Nam - Virgin Islands, US - Western Sahara - Yemen - Zambia - Zimbabwe

We accept all types of websites from all over the world, provided they are not in our prohibited businesses list. We reserve the right to decline or cancel any merchant from any part of the world who is suspected of violating our terms.

The Merchant admin tool features advanced reports, standard reports and customizable reports which are all updated in real-time.

Alternative Payments is a global financial services organization and licensed e-money issuer authorized to carry out payment service activities. The company is headquartered in Vilnius, Lithuania and operates globally including the European Union, Canada, Latin America, Asia-Pacific and the United States. We have been in business since 1999.

You can check our rates here. We have no monthly fees, no hidden fees, with a 10% reserve. Funds are settled every two weeks, however more frequent settlements can be provided if the situation requires it.

Yes, we do. Alternative Payments’ Agent2k Sales Program was designed to provide Independent Sales Organizations/Agents (ISOs) the ability to refer merchants to Alternative Payments and receive commissions on the volumes the merchants generate from sales using alternative payment options.

Yes, however automated set up is not available in our current release. We can provide a checklist of necessary supporting documents. Some standard items include a copy of your government-issued Identification Card or Driver License, a voided check from your business checking account, Articles of Incorporation, and most current three months processing statements (if applicable).

It depends on the payment method. If there is a reserve, it will be held as a percentage of the transaction with a 180 days rolling schedule.

Chargebacks are reported in the Merchant Portal along with the reason for the chargeback, if available. Chargebacks will be deducted from your Settlement. Not all Chargebacks will incur an additional fee, however, many do.

If you have any questions you can't find an answer to here, please contact us at tech@alternativepayments.com.

Just complete the Alternative Payments signup form and you can be testing the system in a few minutes!

Settlement and Deposits

Settlements will be deposited in your account via ACH (bank transfer) using your accounting and routing number if you are in the US and your IBAN if you are in EU. Wire is available for larger volume merchants on a case by case basis for the time being.

There is a minimum Settlement of $100. Note that if invoices are deducted from a settlement, the sum needs to be $100 after the deductions.

No problem, you can define a higher Settlement minimum e.g. $1000 or change to Bank Transfer.

The first thing to check is the Settlement tab in the Merchant Portal and make sure a Settlement was sent. If so, and you have not received it, the Settlement may have been returned. The Merchant Portal allows filtering for returned Settlements, so check to see if it is listed there. Then contact us at accounting@alternativepayments.com and we will get you your payment. Rest assured that even if you do not contact us, we will do everything we can to reach out to you to settle up.

Please contact us at accounting@alternativepayments.com to change your settlement bank information. Please note that certain documentation may be needed.

Settlements are made per business case, though most people will only have one. To check your Settlement information, log into the Merchant Portal, click 'Business Cases' then click your Business Case link. Scroll down to see the Settlement data.

As a financial institution, we have to adhere to strict financial compliance regulations.

SEPA

On August 2014, the Single Euro Payments Area (SEPA) initiative replaced the system of using the individual countries' account and routing numbers with a standardized IBAN (International Bank Account Number) and BIC (Bank Identifier Code). This facilitates easier cross-border payments and standardized bank information.

SEPA stands for the Single Euro Payments Area.

IBAN stands for International Bank Account Number. It consists of an international part containing the country code and check number, and a nationally defined component. The length of the IBAN varies by country. Germany, for example, has 22 digit IBANs.

BIC stands for Bank Identifier Code ( also known as SWIFT code). It is the unique identification of bank/credit institutions and is eight or eleven characters long.

Learn more about IBAN and BIC.

Your IBAN and BIC can be found on your bank statement, or on the back of a recent bank card. You can also ask your bank for them.

All SEPA transactions need to be processed in Euro.

Payments are made via bank transfer. Consumers based in the SEPA countries and territories provide their International Bank Account Number (IBAN) to complete a payment.

SEPA eliminates the roadblocks of cross-border bank transfers so people in different countries can buy and sell as if they were in the same country without having to have bank accounts in different countries. This creates a single market of more than 520 million people in 50 countries and territories who can make payments in euros under the same conditions, regardless of their location.

We offer a tool called SMS Verification, which requires the consumer to have a valid phone number. To verify the consumer's identity, they receive a text message on the phone, which they need to enter into the payment form before the transaction is submitted. SMS verification is enabled by default and considered mandatory for SEPA processing, however, can be disabled on a case by case basis upon written request.