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This Agreement is entered into between Alternative Payments and you for valuable consideration and as an exchange of mutual promises.
If you’re anything like us, you probably don’t like reading complicated contracts, so we asked our legal team to draft this Terms and Conditions Agreement in a way that it is easy read for individuals like us. But the world of legalese makes it rather difficult to do. Along these lines, on the off chance that you have any inquiries, or concerns, or might just want to understand things better, do contact us.
Here is the short and sweet summary of the sections in this Agreement, but there are essential details in the main document, so you might want to read it all.
We are UAB ,,Alternative Payments”, a private limited liability company, licensed to provide payment services with head office at Mesiniu str. 5, Vilnius, Lithuania. You can contact our customer service department via e-mail firstname.lastname@example.org.
Our Financial Institution license is issued by the Central Bank of the Republic of Lithuania, license number 25 in the official public list of payment institutions, issued in the Republic of Lithuania, issued September 16th, 2014.
We built this payment processing service (the "Service") to make it simple for you to accept alternative transaction payments online from your consumers so you can focus on your business.
We provide you with software and a service to process your online payments; we will respect and protect your privacy, data and personal information. You run your business, service your consumers, protect your consumers’ data, report & pay taxes, and observe all laws, rules, and regulations. For more, see Section A
The Alternative Payments Service helps you receive and process transactions via alternative payments (collectively "Alternative Payments") from your consumer who need to pay you for goods and services or make donations. Our payment processing service supports commonly used local payment methods and credit card alternatives that are used around the globe. They fall into classifications as, Direct Debits, Online Bank Transfers, Credit Transfers, Pre Paid cards, Wallets and many others. We do not assume any liability for the products or services purchased using our Service. You will be required to register with Alternative Payments to use the Service.
Our Service also includes optional software to help you manage one-time, recurring and subscription billing charges for your products and services. We give you the Alternative Payments API and other programming to make it possible for you to use the Service. It is your responsibility to get your consumers’ consent to be billed on a recurring basis in compliance with applicable legal requirements.
When you accept this agreement, you give us permission to hold, receive, and disburse funds on your behalf when these funds from your transactions settle from our processing partners. You also give us permission to instruct our bank on how your transaction settlement funds should be disbursed to you (such as by ACH credit transaction, SWIFT, or SEPA transfer) and when such disbursements should be made. Settlement funds will be held in a deposit account at our bank before the funds are disbursed to you according to the terms of this contract. You agree that you are not entitled to any interest or other compensation associated with the settlement funds held by our bank pending settlement to your designated bank settlement account, that you have no right to direct that deposit account, and that you may not assign any interest in the deposit account at our bank. This settlement information is not meant in any way to be considered a deposit or other obligation of ours or our bank to you. It is for reporting and informational purposes only, and you are not entitled to, and have no ownership or other rights in settlement funds, until such funds are credited to your designated bank settlement account. Your permissions will remain in full force and effect until your Alternative Payments Account is closed or terminated.
All transactions are processed in the currency of the payment method but, where appropriate, following the transaction, we may convert the transaction currency into USD, EUR or CAD (collectively the "Processing Currencies"). You recognize and agree that we won't be liable for any fluctuations in exchange rates or conversion errors by Third Party Providers. The exchange rate will be the rate at the time we post your settlement.
We will make changes in the Reference Exchange Rate as appropriate; and you will find information about these changes in your Settlement report unless we have agreed on some other arrangement.
If a Financial Institution or other clearing entity (the “Third Party Providers”) that Alternative Payments uses to provide the Services under this Agreement withholds part or all of your payment, you acknowledge and agree that Alternative Payments cannot not be held liable. Any payment obligations we owe you for transactions will only be limited to the amounts received by us from Third Party Providers. We will not be liable to you for amounts that exceed the transaction amounts received by us from Third Party Providers. Any amounts that are due to you in excess of payments made to us by any Third Party Provider shall remain the liability of the Third Party Provider and your only recourse is to seek payment for that shortage from the Third Party Provider.
As a courtesy, we will provide you with customer support to resolve any issues related to your Alternative Payments Account, your payment processing and the use of our service, and the payment of Settlement fund to your designated bank settlement account. Be that as it may, you, and only you, are responsible for giving support of your consumers for all issues related to your products and services.
You cannot compel us to handle what we would determine to be an unacceptable frequency of complaints, inquiries, charge backs, refunds, or penalties from your consumers regarding your services or products. Any of those are solely your responsibility.
That regardless, you agree that we may contact and specifically speak with any Consumer concerning any sale or transaction submitted to, or through Alternative Payments.
You agree to give us, when requested, any information, proof, assignments or other help we may need to help resolve any Consumer billing dispute with respect to the nature, quality, or performance of the products or services, as well as any returns of such products and services.
It is your obligation to figure out what taxes, if any, apply to the sale of your products and services and/or the payments you get through your use of the Service ("Taxes"). It is also your obligation to assess, collect, report or pay the right amount to the proper tax authority. We do not determine, calculate, collect or pay your taxes on your behalf. As may be required by law, you acknowledge that we may report to the relevant tax authority the total amount of the payments you receive each calendar year.
It is your responsibility to verify the identity of your consumers and to determine their eligibility to purchase your products and services. We do not guarantee or assume any liability for transactions authorized and completed which may later be reversed or charged back. All reversed or charged back transactions are your responsibility, no matter the reason for the reversal or chargeback, or when it happened. We reserve the right to add or remove one or more payment methods at any time. If we do so we will use reasonable efforts to give you prior notice of the removal.
Alternative Payments may give or recommend fraud prevention security techniques and controls ("Security Controls"). These Security Controls may incorporate procedures or applications that are created by Alternative Payments or by third parties. It is your responsibility to review all Security Controls and pick those that are suitable for your business or use Security Controls not provided by us. If you disable or neglect to properly use Security Controls you could be exposed to unauthorized transactions. Remember that you are responsible for the use of lost or stolen information that is used to buy products or services from your business.
You assure us that you are and will always be in compliance with all applicable privacy laws. You also assure us that you have all the necessary legal rights and permissions to disclose to us – or allow us to collect, use, keep, and disclose – any Data that you provide to us or permit us to collect, including information that we may collect directly from your end users via cookies or other means. It is your responsibility to tell your consumers that Alternative Payments is processing transactions for you and obtaining Data from these consumers, and also apply all other privacy regulations relevant to your business.
If you receive information about others, through the use of the Service, you must keep that information confidential and may only use it in relation to the Service. You are not allowed to disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the direct permission of the user to do so.
You have to obey all rules and regulations that apply to the use of the Service. You also agree that you will not, or allow any third party to: (i) access or attempt to access Alternative Payments’ systems, programs, or data that are not publicly available; (ii) copy, reproduce, republish, upload, post, transmit, resell, or distribute material from Alternative Payments; (iii) use and benefit from the Service via a rental, lease, timesharing, service bureau, or other arrangement; (iv) transfer any rights given to you under this Agreement; (v) work around any of the technical limitations of the Service, use any tool to enable features or functionalities that are otherwise disabled in the Service - or decompile, disassemble, or in some way reverse engineer the Service - except to the extent that such restriction is expressly prohibited by law; (vi) perform or attempt to perform any actions that would interfere with the normal operation of the Service, prevent access to or use of the Service by our other users, or impose an unreasonable or disproportionately large load on our infrastructure; or (vii) otherwise use the Service except as expressly allowed under this section.
We can refuse to authorize or settle any transaction you submit which we believe violates of this Agreement, or exposes you, other Alternative Payments users, our processors or Alternative Payments to harm, including but not limited to fraud and other criminal acts. By signing this agreement, you give us permission to share information with law enforcement about you, your transactions, or your Alternative Payments Account if we reasonably suspect that your use of Alternative Payments has been for an unauthorized, illegal, or criminal purpose.
We may post disclosures and notices regarding the Service to you on our Merchant Portal, or send them to the email address listed in your Alternative Payments Account, or send them electronically to the email address listed in your Alternative Payments Account. You agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. We will consider those disclosures and notices as received by you within 24 hours of the time it is posted to our Merchant Portal or emailed to you.
For as long as you process payments with Alternative Payments until you terminate your account with us, we may identify you as a merchant of Alternative Payments. Neither of our parties will imply any sponsorship, endorsement or affiliation between you and Alternative Payments since none exists.
When you sign up to use the Service, you will give us basic information about your company; we will verify that information (we may work with third parties) to approve your account. You give us permission to do this, and to occasionally update the information, otherwise we may have to deny you our services. For more, see Section B
You will first have to sign up to use The Service, where we will collect basic information including your name, company name, personal identity code, date of birth, location, email address, tax identification number, phone number, and a current government-issued form of identification, as applicable in your region. If you have not already done so, you will also need to provide an email address and password for your Alternative Payments Account. Depending on your geographical location, additional verifications may requested, such as passport copy, business registration documents, proof of address or other verification items.
We can only offer our services to persons or legal entities that operate a business selling products or services, or accepting donations for a bona fide charitable organization. The Alternative Payments Service is not available for money transfers or payments for personal, family, or household purposes.
You have the option to signup as a sole proprietor or as a business organization. If you signup as a business organization, you must also provide information about the owner of the business and you must be authorized to act on behalf of the business and have the authority to bind the business to this Agreement. You will also be asked to provide information about your business and agree to this Agreement on behalf of the business. In this Agreement, the term “you” will mean you, the natural person, as well as the business organization that you represent.
We will ask you to provide information such as your business EIN or Tax ID, social security number, date of birth, personal code, depending on your geographical location, so we may be able to verify your identity and assess your business risk. We may also ask for a business license, other business documentation or, financial statements, connections with politicians, a driver’s license or other government-issued identification or other information needed by the law. If you do not provide the information requested within fourteen (14) days we may have to terminate your Alternative Payments Account.
By accepting the terms of this Agreement, you give us permission to retrieve information about you by using any third party official information centers, including credit bureaus and other information providers to verify information about you. You acknowledge that such information retrieved may include your name, address history, credit history, and other data about you. Alternative Payments may periodically update this information to determine whether you continue to meet our eligibility requirements.
There are certain categories of businesses and business practices that we cannot accept for the Service (“Prohibited Businesses”). Alternative Payments’ services cannot be provided to illegal business, prohibited by law. We maintain a list here: Prohibited Businesses. By registering for Alternative Payments, you confirm that you will not use the Service to accept payments in connection with any of the Prohibited Businesses. If you are not sure whether your business is a Prohibited Business, or have questions about how these requirements apply to you, please contact us.
We will pay you for your transactions via “Settlements” less any invoiced amounts you owe us based on a schedule determined once your Alternative Payments is approved. You are responsible for refunds, returns, and liable for consumer disputes referred to as “Chargebacks”, and a portion of your Settlement may be liable to an extra hold period referred to as “Reserve” with terms determined by your transaction history and the risk profile. For more, see Section C
In this document, “Reversals” means any charge backs, credits, deductions, penalties, refunds, cancellations, allowances, returns or similar event that would cause a reversal of payment (collectively, the “Reversals”).
“Chargeback” means that a bank or financial institution invalidated a processed transaction and reversed the funds.
“Claim” means a request for a refund by the consumer for investigation. A refund is generated if the claim is substantiated.
“Returned” means the transaction was processed as approved and/or funded, but the acquirer reversed the funds due to a chargeback, insufficient funds, or was determined to be invalid.
We will settle funds from your transactions to the designated settlement bank account (“Bank Account”) you provided when you set up your Alternative Payments Account in the amounts actually received, and we will provide you an Invoice for our fees. Our Invoice fees can be paid via deduction from your settlement, or with one of the available accepted Payment methods. You are responsible for the accuracy and correctness of information regarding your Bank Account. Funds for any given transaction will not be transferred to your Bank Account until we have received funds settling from the Payment Networks and when we or our processing financial institutions have accepted such funds. The actual timing of the transfers to your Bank Account of the settling funds will be subject to the Settlement Schedule (as defined below).
We will update information in your Alternative Payments Account after each Settlement of funds to your Bank Account, to reflect the settlement. All processed transactions that are settled with the Services (“Transaction History”) will be available to you when you login to our website using your Alternative Payments Account. Except as required by law, it your responsibility to compile and retain permanent records of all transactions and other data associated with your Alternative Payments Account, your Transaction History and your use of the Service. Alternative Payments is not responsible for maintaining Transaction History or other records to fulfill your record retention obligations.
We may offer you the option to have funds settled to your bank account in a currency different from the one in which you accepted payment from a consumer (“Multi-Currency Processing”). To use this service, you must provide us with a valid bank account for each currency for which you request settlement, based on our list of available settlement currencies. We may add or remove currencies from our list of available settlement currencies at any time. If you use Multi-Currency Processing, we will identify at the time of charge (for example, through our API response), the conversion rate that will apply to the charge. You agree that we will not be liable for any currency fluctuations or conversion errors by Third Party Providers. If you refund a charge, the conversion rate that will apply will be the rate in effect at the time of the refund, not the charge. By submitting a charge or refund for processing you will be deemed to have accepted the rate. You may also change the bank account information or other settings associated with your use of Multi-Currency Processing, but any such changes will only affect subsequent charges.
The period designated for us to effect a transfer of settlement funds to your designated Bank Account is called the “Settlement Schedule”. Once your Settlement Account information has been reviewed, Alternative Payments will transfer the settlement funds (less any Fees, Chargebacks, and other funds owed to us for any reason) according to the terms of the Settlement Schedule in your Alternative Payments Merchant Portal. We are not responsible for any action taken by the institution holding your Settlement Account that may result in some or all of the funds not being credited to your Settlement Account or not being made available to you. Depending on your settlement country or method, you may be able to change the timing of your Settlement Schedule in your Merchant Portal.
We reserve the right to change the Settlement Schedule or suspend Settlements to your Settlement Account if we find it necessary to do so because of pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service, or if required by law or court order.
You will find your Transaction History when you login to the Alternative Payments Merchant Portal. Except as required by law, it is your responsibility to reconcile your Transaction History with your actual transactions. You agree to notify us if you find any discrepancies from your reconciliation and verification within sixty (60) days. We will investigate any reported discrepancies and attempt to rectify any errors that you or we discover. If we find that we owe you money as a result of the discrepancy, we will transfer the funds to your Bank Account in the next scheduled Settlement.
If you submit or cause us to process transactions erroneously, you agree to contact us immediately. We will investigate any reported errors and attempt to rectify any errors that you or we discover by crediting or debiting your Bank Account as appropriate. If you do not notify us of a processing error within thirty (30) days of when it first appears on your electronic transaction history we will take it to mean you have waived any right to amounts owed to you.
We expect that whatever products or services described that you offer or grant access to for sale by you must actually be delivered, performed immediately, or be performed in a fully disclosed time frame.
You agree to make digital purchases available, or ship physical goods to the Consumer immediately after the transaction (not after the Settlement has been deposited in your account), unless other delivery arrangements have been made or the transaction was declined. Merchandise shipping dates must be within seven (7) days of the date authorization was obtained. If there will be additional delays after the order has been taken, (e.g., out of stock), you must notify the Consumer at the time of purchase. You agree to submit any and all refunds and adjustments for returns of your products and services made through the Service to the consumer in accordance with the terms of this Agreement. Further, your website must contain all of the following information:
Full refunds must be for the exact amount of the original transaction including tax and handling charges, if applicable.
For processed refunds, Alternative Payments will deduct the refund amount (including any applicable Fees) from (i) settlement funds owed to you from processing of other transactions, or (ii) funds in any Reserve Account. If these funds are not sufficient, you authorize Alternative Payments to debit your Settlement Account in the amount necessary to complete the refund transaction to the consumer’s account. If we cannot access your Settlement Account by debit, you agree to pay all funds owed to Alternative Payments upon demand. It is your responsibility to accept and process returns of your products and services; we have no responsibility or obligation to process such returns.
A Chargeback is typically caused when a consumer disputes a charge that appears on their bill. A Chargeback may result in the reversal of a transaction, with the amount charged back to you. You can be assessed Chargebacks for: (i) consumer disputes, or (ii) unauthorized or improperly authorized transactions, or (iii) transactions that do not comply with the terms of this Agreement or are allegedly unlawful or suspicious, or (iv) any reversals for any reason by our processor or acquiring bank, or the consumer’s bank.
You agree that we will not be liable for any disputes or similar matters related to Chargebacks brought against you by any Third Party Provider we contract with in order to fulfill our obligations under this Agreement, and that you alone are liable for any amounts due to these Third Party Providers.
When a Chargeback is issued, you are immediately liable to Alternative Payments for the full amount of payment of the Chargeback plus any associated Fees, fines, expenses or penalties. You agree that Alternative Payments may recover these amounts by debiting your Bank Account associated with your Alternative Payments Account, debiting your Reserve Account, or setting off any amounts owed to you by us. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand.
You agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any unpaid Chargebacks unpaid by you.
Further, if we believe that a Chargeback is likely with any transaction, we may withhold the amount of the potential Chargeback from settlement otherwise due to you under this Agreement until such time that: (a) a Chargeback is actually assessed, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the consumer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur.
We reserve the right to start a recovery process for all Chargebacks. Once we recover a chargeback for you, it will be credited to your account, less fees. You may choose to opt out of this service in your merchant portal.
It may arise that Alternative Payments, our bank, or our payment processors may determine that you are incurring excessive Chargebacks. Excessive Chargebacks may result in additional fees, penalties, or fines. Excessive Chargebacks may also result in (a) additional controls and restrictions to your use of the Alternative Payments Service, including without limitation, (i) changes to the terms of your Reserve Account, (ii) increases to your applicable Fees, or (iii) delays in your Settlement Schedule; (iv) modification of your allowed product offerings or (b) possible suspension or termination of your Alternative Payments Account and access to the Service.
We retain the right to withhold a percentage of the Gross Transaction Amount (the “Reserves”) on all Services rendered for security against future Reversals, as stated in the Fee Schedule.
The Reserve will be held according to the schedule stated in the Fee Schedule. You acknowledge and give us permission to deduct the amount of any type of Reversal from the Reserves held under this Agreement.
We retain the right, to hold the entire current Reserve, for up to 180 days, or until (i) all Reversals have cleared the system or, (ii) the allotted time has expired for charge backs or other Reversals in our sole discretion, or, (iii) we have completed all necessary refunds, charge backs, deductions or other Reversals and/or (iv) we have received the applicable fee for the Gross Transaction Amount as described in the Fee Schedule.
We also retain the right to increase the Reserve withholding percentage, in order to cover potential Reversals, including charge backs and penalties. You give us permission to authorize refunds or credits to Consumers. Notwithstanding the establishment of the Reserves, you remain responsible for payment of any refunds, credits, charge backs, fees, fines, penalties or other Reversals that exceed the amounts held in Reserve.
You agree and give Alternative Payments permission to debit your authorized account to increase the Reserves in the event that your calculated Reserves are insufficient to secure payment of any Reversals and to secure payment of any and all amounts due to Alternative Payments at any and all times, before, during and/or after the termination of this Agreement. Alternative Payments also can increase the Reserve by holding portion of the settlement amount.
You agree to maintain a positive balance in its authorized account at all times. You also agree to notify us of any change in the status of the authorized account in sufficient time to allow us to take appropriate action.
You will not pledge, assign, use as collateral or otherwise encumber the Reserves or any sums withheld by us in compliance with this Agreement.
You grant us a lien and security interest in the Reserve Account, all payment transactions (including future transactions), any rights to receive credits or payments under this Agreement, and all deposits and other property of yours possessed or maintained by us on your behalf. You will execute, deliver, and pay the fees for any documents we request to create, perfect, maintain and enforce this security interest.
For providing the payment services described in this Agreement you agree to pay the Fees (“Fees”) we assess you. These fees will be calculated according to the Fee Schedule and incorporated into this Agreement by reference. We reserve the right to revise our Fees at any time, with a thirty (30) day notice period to you.
You acknowledge that you are also responsible for any penalties or fines imposed on Alternative Payments or directly to you by any financial institution as a result of your activities.
We will not be liable for any remittance that is unpaid due to:
All Reversals, Chargebacks, Claims, fines, fees, penalties and other liabilities relating to your use of the Service and your breach of this Agreement are your responsibility. You are also responsible for any illegal or fraudulent transactions related to your business, and for selecting and implementing Security Controls that are appropriate for your business. You agree to reimburse your consumers, Alternative Payments, our bank, our processors, and any related third party for any such liabilities.
You understand that we do not establish or control the amounts charged for any Reversals passed on by Third Party Providers, and that the amount of any Reversal is subject to the final outcome as determined by Third Party Providers.
When it comes to Claims, we have the final decision-making authority, including claims for refunds for purchased items that are filed with Alternative Payments by you or your consumers. You will be responsible for reimbursing Alternative Payments for your liability. Your liability will include the full purchase price of the item plus any additional cost (and in some cases you may not receive the item back). Fees paid to Alternative Payments are nonrefundable.
That notwithstanding, you agree to defend, indemnify, and hold us harmless, as well as our bank, and their respective employees and agents (collectively “Disclaiming Entities”) from any claim, suit, demand, loss, liability, damage, action, or proceeding as a result of or relating to (i) your breach of any provision of this Agreement; (ii) your use of the Service, including any Reversals, Chargebacks, Claims, fines, fees, penalties and attorneys’ fees; (iii) negligence or willful misconduct of your employees, contractors, or agents; and (iv) all third-party indemnity obligations we incur as a direct or indirect result of your acts or omissions.
If you are liable for any amounts owed to Alternative Payments, we may immediately remove such amounts from your Reserve or Settlement Account and deduct the amounts you owe us from such funds. If you do not have sufficient funds in the Reserve Account to cover your liability, you will be required to immediately add funds additional funds to your Reserve Account to cover what you owe us. If you do not do so, we may have to start collections efforts to recover such amounts from you at your cost and expense.
We may collect any obligations you owe us under this Agreement to the extent permitted by law by subtracting the amount you owe us from your Reserve Account or from funds payable to you from the settlement of transactions. Fees will be assessed at the time a transaction is processed and will be first deducted from the funds received for such transactions. If the settlement amounts or Reserve Account are not sufficient to meet your obligations to us, we may charge or debit the Settlement Account or credit card registered in your Alternative Payments Account for any amounts owed to us. We will consider it a breach of this Agreement if you fail to fully pay on demand the amounts that you owe us. You will be liable for our costs associated with collection in addition to the amount owed, including without limitation attorneys’ fees and expenses, costs of any arbitration or court proceeding, collection agency fees, and any applicable interest.
We may also require a personal guarantee from a principal of a business for funds owed under this Agreement. If we require a personal guarantee we will specifically inform you in advance.
We can terminate this agreement at any time if you violate the terms of this Agreement (described in Section D), otherwise we may terminate this agreement with 60 days’ notice. You can also terminate anytime. Termination is effective immediately. Termination does not affect your liability for processed payments or for related chargebacks. This section also includes all the extra legal stuff they made sure we added (e.g. indemnification, warranties, assignment). For more, see Section D
Alternative Payments grants you a license to electronically access and use the Service only for accepting and receiving payments and to manage the funds you receive in compliance with this Agreement and the documentation provided to you. It is limited, non-exclusive, revocable, nontransferable, without the right to sublicense. The Service is licensed and not sold. We reserve all rights not specifically granted to you in this Agreement. The Service includes our website, any software, programs, documentation, tools, Internet-based services, components, images, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by Alternative Payments. These are protected by copyright, trade secret and other intellectual property laws. We own all interest, title, and other worldwide IP Rights (as defined below) in the Service and all copies of the Service. You will be entitled to download updates to the Service, subject to any additional terms made known to you at that time, when we make these updates available. We may terminate this license at any time if you use the Service in a manner inconsistent with this License.
For the purposes of this Agreement, “IP Rights” means all patent rights; copyright, including rights in derivative works; moral rights; rights of publicity; trademark, trade dress and service mark rights; goodwill; trade secret rights; and other intellectual property rights as may now exist or later come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory, or other jurisdiction.
The term of this Agreement is for a period of one (1) year (the “Primary Term”) from the Effective Date. After the Primary Term, this Agreement will be extended automatically for twelve (12) month periods (the “Renewed Term”) until either of us gives the other written notice of termination at least thirty (30) days in advance of the effective date of termination.
You may terminate this Agreement by closing your Alternative Payments Account at any time by following the instructions on our website in your Alternative Payments Account profile.
Alternative Payments may terminate a contract giving at least sixty calendar days’ notice before the termination of the contract. That notwithstanding, we reserve the right in certain situations, to immediately terminate the Agreement. These situations may be if:
If we terminate this Agreement for any of the above reasons, then we reserve the right to withhold all funds until such matters are resolved to our satisfaction.
To satisfy any Consumer Reversals, such as refunds, credits, Chargebacks, fees, fines or penalties levied by the source bank, Third Party Providers or any regulatory agency, we may withhold any or all of the proceeds for a period of six (6) months from the date of termination, as part of the Reserves.
Upon termination, it is your responsibility to: (i) provide us with all Consumer communications related to requests for Reversals, including but not limited to cancellations, credits and refunds; (ii) immediately discontinue using our scripts and proprietary Software; and (iii) remove cancelled usernames from your password files to prevent access by cancelled members.
When this Agreement is terminated, we will immediately discontinue your access to the Service. That notwithstanding, you agree to complete all pending transactions and stop accepting new transactions through the Service. We will not refund to you the remainder of any Fees that you have paid for the Service if your access to or use of the Service is terminated or suspended. Any funds in our custody will be paid out to you subject to the terms of your Settlement Schedule.
Termination does not relieve you of your obligations as defined in this Agreement and we may choose to continue to hold any funds we consider necessary while we resolve any other terms or obligations defined in this Agreement, including but not limited to Chargebacks, Fees, Refunds, or other investigations or proceedings.
Upon termination you agree to (i) immediately stop using the Service, (ii) and immediately remove any Alternative Payments references and logos from your site. You also understand and agree that (iii) the license granted under this Agreement will consequently end, (iv) we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers, (v) we will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Service, or any termination or suspension of the Service or deletion of your information or account data, and (vi) you are still liable to us for any Chargebacks, Fees, Refunds, or other amounts incurred by you or through your use of the Service prior to termination.
You declare and confirm to us that:
You also assure us that you have the legal right, via license, ownership or otherwise, to use and to publish any and all information, graphics, text, data video and audio integrated within your website(s).
THE SERVICE AND ALL ACCOMPANYING DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. USE OF THE SERVICE IS AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OR THROUGH THE SERVICE OR FROM (I) ALTERNATIVE PAYMENTS OR Our BANK; (II) THE PROCESSORS, SUPPLIERS OR LICENSORS OR (III) ANY OF THE RESPECTIVE AFFILIATES, AGENTS, DIRECTORS AND EMPLOYEES OF ANY OF THE ENTITIES LISTED IN (I) OR (II) ABOVE (COLLECTIVELY, THE “DISCLAIMING ENTITIES” AND INDIVIDUALLY A “DISCLAIMING ENTITY”) WILL CREATE ANY WARRANTY FROM ANY DISCLAIMING ENTITY TO YOU. YOU SPECIFICALLY ACKNOWLEDGE THAT NEITHER ALTERNATIVE PAYMENTS NOR OUR BANK HAVE ANY CONTROL OVER THE PRODUCTS OR SERVICES THAT ARE PAID FOR WITH THE SERVICES, AND NEITHER ALTERNATIVE PAYMENTS NOR OUR BANK CAN ENSURE THAT YOUR CONSUMERS WILL COMPLETE A TRANSACTION OR IS AUTHORIZED TO DO SO.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE INFORMATION WE PROVIDE OR THAT IS PROVIDED THROUGH THE SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT THE SERVICE WILL FUNCTION IN AN UNINTERRUPTED MANNER OR BE SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY SUBJECT MATTER DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK – YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT HOW LONG WILL BE NEEDED TO COMPLETE THE PROCESSING OF A TRANSACTION.
WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND NEITHER ALTERNATIVE PAYMENTS NOR OUR BANK WILL BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
IN NO EVENT SHALL A DISCLAIMING ENTITY (AS DEFINED IN SECTION 8 ABOVE) BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, OR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF, IN CONNECTION WITH, OR RELATING TO THIS AGREEMENT OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. UNDER NO CIRCUMSTANCES WILL ANY OF THE DISCLAIMING ENTITIES BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ALTERNATIVE PAYMENTS ACCOUNT OR THE INFORMATION CONTAINED THEREIN, OR YOUR FAILURE TO USE OR IMPLEMENT SECURITY CONTROLS THAT ARE APPROPRIATE FOR YOUR BUSINESS.
WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF SERVERS USED IN CONNECTION WITH THE SERVICES AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (D) ANY SOFTWARE BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE; (E) ANY ERRORS, INACCURACIES OR OMISSIONS IN ANY CONTENT OR INFORMATION, FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT OR INFORMATION, IN EACH CASE POSTED, EMAILED, STORED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (F) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
WITHOUT LIMITING THE FOREGOING PROVISIONS OF THS SECTION, THE DISCLAIMING ENTITIES’ CUMULATIVE LIABILITY TO YOU SHALL BE LIMITED TO DIRECT DAMAGES AND IN ALL EVENTS SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES PAID BY YOU TO ALTERNATIVE PAYMENTS DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY.
THIS LIMITATION OF LIABILITY SECTION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING WITHOUT LIMITATION CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER BASIS. THE LIMITATIONS APPLY EVEN IF ALTERNATIVE PAYMENTS OR OUR BANK HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
THE PROVISIONS OF THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
We make no representations that the Service is appropriate or available for use in all locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for being compliant with all applicable laws and regulations, including but not limited to export and import regulations. You may not use the Service from a country embargoed by the United States or Lithuania, or if you are a person or entity blocked or denied by either government or denied by the United Nations Organization and or European Union.
You acknowledge that none of the Services we provide are considered legal proof of age of majority, and that the age verification features we offer as part of the Services are based on legal statutes governing third party products and services, and we do not warrant or make representations as to the accuracy of such third party products and services used for age verification methods.
You agree that any disputes arising out of or relating to this Agreement or the Service shall be resolved in accordance with this Section.
This Agreement is governed by the laws of the Republic of Lithuania (without regard to its choice of law provisions). The exclusive venue for any actions or claims arising under or related to this Agreement shall be Vilnius, Lithuania. ALL PARTIES IRREVOCABLY WAIVE ANY AND ALL RIGHTS THEY MAY HAVE TO A TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING ANY CLAIM RELATING TO OR ARISING UNDER THIS AGREEMENT. Headings are included for convenience only, and shall not be considered in interpreting this Agreement. The Agreement does not limit any rights that we may have under trade secret, copyright, patent, or other laws. Our delay or failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term.
If the parties to this Agreement have any dispute arising from an alleged breach of Agreement or arising from the Agreement itself, we will submit that dispute to binding arbitration in accordance with the rules (in effect at the time of the dispute) of the Vilnius Court of Commercial Arbitration (VCCA). Any action or dispute brought by you against us with respect to this Agreement must commence within six (6) months after the claim or cause of action. Any matter where the amount in dispute is less than €25,000 shall be determined by a single arbitrator agreeable to both parties, or if we cannot agree, we will select one according to VCCA procedures. Any matter where the amount in dispute is greater than U.S . $25,000 shall be determined by three (3) arbitrators with each party selecting one (1) arbitrator and the two (2) arbitrators will select the third arbitrator. Each arbitrator shall have no less than five (5) years experience in the selected eCommerce industry. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Lithuania, and the venue of any arbitration commenced under this section shall be in Vilnius, Lithuania.
We may change or add to the terms of this Agreement at any time with sixty (60) days notice to you, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Service or software. We will notify you of any material change to or discontinuation of the Service Offerings. Any use of the Service or software after our publication of any such changes shall constitute your acceptance of this Agreement as modified.
We may change, discontinue or deprecate any APIs for the Services from time to time but will use commercially reasonable efforts to continue supporting the previous version of any API changed, discontinued, or deprecated for 12 months after the change, discontinuation, or deprecation (except if doing so (a) would pose a security or intellectual property issue, (b) is economically or technically burdensome, or (c) is needed to comply with the law or requests of governmental entities).
This Agreement, and any rights and licenses it grants, may not be transferred or assigned by you without our prior written consent, but may be assigned by us without consent or other restriction.
This Agreement binds you and your respective heirs, representatives, and permitted and approved successors (including those by merger and acquisition) or any permitted assigns.
You agree to give us at least thirty (30) days prior notification of your intent to change your current product or services types, your trade name, or the manner or types of payments you accept. You agree to provide us with prompt notification if you are the subject of any voluntary or involuntary bankruptcy or insolvency petition or proceeding. You also agree to promptly notify us of any negative change in your financial condition, any planned or anticipated liquidation or substantial change in the basic nature of your business, any transfer or sale of 25% or more of your total assets or any change in the control or ownership of you or your parent entity. You will also notify us of any judgment, writ or warrant of attachment or execution, or levy against 25% or more of your total assets not later than three (3) days after you have knowledge of it.
No party will be liable for delays in processing or other nonperformance caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, labor strife, riots, war, terrorist attack, nonperformance of our vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control, except that nothing in this section will affect or excuse your liabilities and obligations, including Reversals, Chargebacks, Claims, fines, fees, refunds or unfulfilled products and services.
This Agreement and all policies and procedures that are incorporated herein by reference constitute the entire agreement between you, Alternative Payments, and Our Processing Networks with respect to the provision of the Service. In the event of a conflict between this Agreement and any other Alternative Payments agreement or policy relating to the subject matter herein, this Agreement shall prevail. Except as specifically mentioned here, these terms and conditions describe the entire liability of Alternative Payments, Our bank, and our vendors and suppliers (including processors),establish remedies with respect to the Service, and define your access and use of the Service. If any provision of this Agreement (or portion thereof) is held to be invalid or unenforceable under applicable law, then it will be changed and interpreted to accomplish the objectives of that provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
This Terms and Conditions document is a legal agreement (“Agreement”) between you the sole proprietor or business organization listed as the “Merchant” on the Service registration page (sometimes referred to as “you,” “your”, “user”), and us ,,UAB Alternative Payments”. (“Alternative Payments”), and our bank, or processors collectively with Alternative Payments referred as “we”, “our” or “us”).
Alternative Payments, Inc. is global financial services organization and licensed e-money issuer authorized to carry out payment service activities. The company operates worldwide and has global reach in the European Union, Canada, Latin America, Asia-Pacific and the United States.
We provide a global payment infrastructure to assist e-commerce companies in maximizing their conversions of international traffic and revenue streams with a broad portfolio of payment solutions local to their consumers. Many of our products were among the first to be introduced to the online payment market.
We focus on high-growth, payment-related and internet-related services and consolidate the entire portfolio of solutions to streamline the checkout process for international consumers.